Frequently Asked Questions
A product is out of stock, when will it be due in?justinpywellWe aim to have ALL our items in stock at ALL times. If for some reason an item becomes Out Of Stock, we generally aim to have them back for sale within 7 days.
Do you have a catalogue?justinpywell
Unfortunately, due to the fact that we add new products to the site everyday, we do not produce a catalogue. All the products we sell are listed on the website.
Do you send confirmation emails?justinpywell
We send confirmation emails as soon as the transaction has been approved. Please ensure you have entered all your details correctly.
How do I cancel or change my order?justinpywell
Providing the order is not awaiting dispatch or has been dispatched already then it can be cancelled by emailing us at firstname.lastname@example.org . We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.
I have not received my order and its been over 3 days. What shall I do?justinpywell
As you can appreciate, we are only as good as our postal service and our couriers. From time to time, they can let us down. If your item fails to arrive after 3 days (working days), please contact us immediately at email@example.com, stating your name and order number. Our Customer Service team will ensure they deal with the problem. If the order was dispatched via Special Delivery or Courier, we will look up the tracking progress, using the unique tracking reference number
I have received my order but some items appear to be missing, incorrectly sent or damaged. What shall I do?justinpywell
Please contact us straight away! If you contact us via email at firstname.lastname@example.org, stating your name and order number and one of our Customer Services team will contact you immediately to rectify the problem. We WILL get it sorted no matter what the problem is!
I will not be at home when my item will be delivered, what shall I do?justinpywell
If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). Alternatively, why not have it delivered to a work address?
I wish to place an order for a large quantity of items, can I get a discount?justinpywell
For orders of a high quantity we can indeed offer a discount. Please email: email@example.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.
When will payment be taken from my account?justinpywell
Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier's.