Frequently Asked Questions
Unfortunately, due to the fact that we add new products to the site everyday, we do not produce a catalogue. All the products we sell are listed on the website.
We send confirmation emails as soon as the transaction has been approved. Please ensure you have entered all your details correctly.
Providing the order is not awaiting dispatch or has been dispatched already then it can be cancelled by emailing us at email@example.com . We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.
As you can appreciate, we are only as good as our postal service and our couriers. From time to time, they can let us down. If your item fails to arrive after 3 days (working days), please contact us immediately at firstname.lastname@example.org, stating your name and order number. Our Customer Service team will ensure they deal with the problem. If the order was dispatched via Special Delivery or Courier, we will look up the tracking progress, using the unique tracking reference number
Please contact us straight away! If you contact us via email at email@example.com, stating your name and order number and one of our Customer Services team will contact you immediately to rectify the problem. We WILL get it sorted no matter what the problem is!
If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). Alternatively, why not have it delivered to a work address?
For orders of a high quantity we can indeed offer a discount. Please email: firstname.lastname@example.org stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.