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Frequently Asked Questions

Yes, if you email us at before you place the order to notify us that you would rather collect it, then we will arrange a suitable time. We will then refund the courier charge immediately.

We aim to have ALL our items in stock at ALL times. If for some reason an item becomes Out Of Stock, we generally aim to have them back for sale within 7 days.

Unfortunately, due to the fact that we add new products to the site everyday, we do not produce a catalogue. All the products we sell are listed on the website.

We send confirmation emails as soon as the transaction has been approved. Please ensure you have entered all your details correctly.

Providing the order is not awaiting dispatch or has been dispatched already then it can be cancelled by emailing us at . We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.

As you can appreciate, we are only as good as our postal service and our couriers. From time to time, they can let us down. If your item fails to arrive after 3 days (working days), please contact us immediately at, stating your name and order number. Our Customer Service team will ensure they deal with the problem. If the order was dispatched via Special Delivery or Courier, we will look up the tracking progress, using the unique tracking reference number

Please contact us straight away! If you contact us via email at, stating your name and order number and one of our Customer Services team will contact you immediately to rectify the problem. We WILL get it sorted no matter what the problem is!

If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). Alternatively, why not have it delivered to a work address?

For orders of a high quantity we can indeed offer a discount. Please email: stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery.

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier's.