Delivery Information / Returns & Refund Policies
Our Premium Shipping Partners / Couriers
We pride ourselves in using only premium shipping partners & couriers. Our experience as a market leading online seller has allowed us to road test various couriers to ensure the best possible service to our customers.
We therefore have chosen to work with Royal Mail, DPD & DHL EXPRESS.
For UK Mainland, Highlands, Islands and Northern Island (Domestic) Shipping we use Royal Mail Tracked Services.
For Express UK shipments we will use either Royal Mail Tracked 24 or DPD Express (depending on which is most suitable for your location and offer the fastest speed).
All International shipments are handled by either DPDs Economy Road Services or DHL Economy By Road (European Only). All Air / Urgent Shipments is sent via DHL EXPRESS.
We feel that these carriers offer the best delivery promise and customer experience in order to represent our Company as best as possible.
How To Track Your Order
Once your order has been picked and shipped, you will receive an email from us to inform you of the dispatch. You will also receive a Tracking Number from either Royal Mail, DPD or DHL EXPRESS. If you have supplied mobile number or email address, you will receive a delivery notification from the courier also.
Please note, for the best user experience, we recommend downloading the various couriers apps for your Smartphone as it will allow you better visibility of your order and allow you to make in-flight changes where possible.
Any tracked items can also be tracked using the following websites:
Our standard economy / free shipping is via Royal Mail Tracked 48. This is a 2-3 day service after they receive your parcel from our warehouse. We have up to five collections per day Monday – Friday.
Royal Mail Tracked 24 postage (for an additional charge) is usually delivery on the Next Working Day (can take 48 hours in some destinations).
- Please note that these guidelines are only estimations and do not include any additional handling time or daily order cut off times being missed.
Next Day Delivery: (if purchased and paid for before 2pm on a working day) – Delivery will be next working day (not including Weekends). Saturday and Premium Pre 10.30 / Pre 12 deliveries via DPD can be upgraded and/or requested at checkout.
Returns & Refund Policies
Our return’s policy is simple and the “no quibbles” guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you’ve had a change of heart, you can return it direct to us.
Please email us below to get a returns authorisation number, please provide the ID number stated on your invoice when emailing us.
Customer Returns Authorisation Number:
Please email us at: firstname.lastname@example.org
Christmas Returns Policy
During December we appreciate most orders will be for Christmas presents and therefore our normal 30 Days returns policy has been extended. Any orders placed from the 20th of November can still be returned in January, until the 15th, and as long as the item(s) are in an original resalable condition then a refund can be given.
There is no need to worry if you have had a change of heart with your purchase, just simply email our customer service team at email@example.com within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note however, that all returned goods must be in a full unused condition and in their original packaging, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund (excluding P&P of goods to and from customers delivery address) of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to email our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Any products that you have received with a defect or are received in error by We Can Source It Ltd, we will be happy to fully reimburse your costs in returning it to us. You shall be responsible for any other service that was provided to you.
Please notify our customer service team within the first 3 working days from receipt of your order. Please email us on firstname.lastname@example.org
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you contact us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
Please notify us within 30 days from receipt of your order.
Returning An Unwanted Gift
We have all been there, when we have received a gift and there is a huge embarrassing situation that arises, when you confront your friend and say that you have actually already received this item.
Don’t panic! We are more than happy to accept them back. The same procedures apply as the ‘Change of Heart’ section.
Please note that refunds can only be processed to the card holder and the original purchaser.
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and trackable service that many well known post offices provide.
Refunds & Replacements
Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days, if the item was a ‘non’ fault item their original postage to send the item to a customer will be deducted off of the final refund.