48Hr / 2nd Class Postage: Please allow 3/4 working days (excluding handling time of 1 day)
24Hr / 1st Class Postage: Please allow 2 working days (excluding handling time of 1 day)
Next Day Delivery: (if purchased and paid for before 2pm on a working day) - Delivery will be next working day (not including Weekends)
Returns & Refund Policies
Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.
Please email us below to get a returns authorisation number, please provide the ID number stated on your invoice when emailing us.
Customer Returns Authorisation Number:
Please email us at: email@example.com
Christmas Returns Policy
During December we appreciate most orders will be for Christmas presents and therefore our normal 30 Days returns policy has been extended. Any orders placed from the 20th of November can still be returned in January, until the 15th, and as long as the item(s) are in an original resalable condition then a refund can be given.
There is no need to worry if you have had a change of heart with your purchase, just simply email our customer service team at firstname.lastname@example.org within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.
Please note however, that all returned goods must be in a full un-used condition and in their original packaging, unless the item(s) are faulty or defective.
Upon receipt of the goods we will give you a full refund (excluding P&P of goods to and from customers delivery address) of the amount paid or an exchange credit as required within 10 days.
Please be aware that you need to email our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.
Any products that you have received with a defect or are received in error by We Can Source It Ltd, we will be happy to fully reimburse your costs in returning it to us. You shall be responsible for any other service that was provided to you.
Please notify our customer service team within the first 3 working days from receipt of your order. Please email us on email@example.com
Change Of Heart
We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you contact us.
Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
Please notify us within 30 days from receipt of your order.
Returning An Unwanted Gift
We have all been there, when we have received a gift and there is a huge embarrassing situation that arises, when you confront your friend and say that you have actually already received this item.
Don’t panic! We are more than happy to except them back. The same procedures apply as the ‘Change of Heart’ section.
Please note that refunds can only be processed to the card holder and the original purchaser.
Items Lost When Returning
Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and track able service that many well known post offices provide.
Refunds And Replacements
Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days, if the item was a 'non' fault item there original postage to send the item to a customer will be deducted off of the final refund.