We send confirmation emails as soon as the transaction has been approved. Please ensure you have entered all your email details correctly.

Providing the order is not awaiting dispatch or has been dispatched already then it can be cancelled by emailing us at help@wecansourceit.co.uk. We cannot make any changes to orders that have already been placed but can add items to a new separate order which will be collated with the original order.

As you can appreciate, we are only as good as our postal service and our couriers. From time to time, they can let us down. If your item fails to arrive after 3 days (working days) after shipping, please contact us immediately at help@wecansourceit.co.uk, stating your name and order number. Our Customer Service team will ensure they deal with the problem.

Please contact us straight away via email at help@wecansourceit.co.uk, stating your name and order number and one of our Customer Services team will contact you immediately to rectify the problem. 

If there will be no one at home for delivery please leave a note on the front door advising the courier to leave the parcel with a neighbour or elsewhere around the property (porch or garden etc). Alternatively, why not have it delivered to a work address?

For orders of a high quantity we can indeed offer a discount. Please email: info@wecansourceitltd.com stating the products you want to order, the quantities of each and the location where you require the order to be delivered. We shall then reply with an accurate quote and lead time for delivery. We consider large quantities to be pallet sized orders 

Payment is taken as soon as the order has been placed. This applies for all orders, including pre-orders and special-order items from supplier’s.